Shipping, returns & care

Shipping

Every piece is sent tracked from Onsala, Sweden. The rate is shown at checkout:

One-of-a-kind pieces are dispatched within a few days. Made-to-order pieces are dispatched after the lead time shown on the product page. You'll receive tracking by email as soon as the parcel is on its way.

Returns

• As a customer in the EU you have a statutory 14-day right of withdrawal on distance purchases — that right is always honoured, no reason needed.
• Let us know within 14 days of your parcel arriving, then send the piece back within a further 14 days. It should return unworn and in its original condition, so it can find its next home.
• Return shipping is arranged and paid by the customer, except where a piece arrives faulty or not as described — in which case we cover it and make it right.
• Commissionsmade to your own specification fall outside the right of withdrawal. Standard made-to-order pieces can be returned like any other. If something isn't right, write to us and we'll sort it out.

To start a return, email birgitta@onebione.se with your order number and we'll take it from there.

Caring for your piece

Sheepskin & shearling

Air rather than wash; shake gently to revive the curl and loft. Spot-clean small marks with a damp cloth. For a full clean, use a specialist sheepskin / leather cleaner only. Keep away from prolonged damp and direct heat, and store on a wide hanger or flat, out of direct sun.

Hand-embroidered linen

Remove the insert and hand-wash the cover cool, or use a gentle delicates cycle in a laundry bag; a mild detergent, never bleach. Reshape while damp and dry flat, away from direct sun. Press on the reverse with a warm iron to protect the embroidery. With this kind of care, hand-stitched linen only softens and improves with the years.